Or Save Hours of Frustration by Saving the Right Website Records
Clients OFTEN miss the email with the password for their new domain name…now you can avoid this inconvenient, major time-wasting mistake.
Clients sometimes bring us incomplete information about their existing hosting or domain name. They’ll say they registered it a long time ago and now they want to set up a new site.
Once you’ve lost this information it can be time consuming to get the password reset. To get a password reset you have to call your company and you have to prove to them it’s your account by telling them what it says on your first tattoo or something personal like that. This is to keep hackers from calling up and taking over websites, as you know they want to do.
I’m going to give you some advice now that can save you HOURS on the phone or with your web person:
There are two factors that make it easy to overlook the important email containing your password:
- You are looking for two emails, not one. To keep things more secure, the domain name companies send the password in a separate email from your new account information. The fact there are two emails to save instead of one is one cause of the problem. They send the password only once so look for the password in a separate email and hold on to it. Put a copy in your fire safe or safe deposit box.
- One says “Account Number” and “Login Information.” The second says “Password.” The new account information says something like login name. When they say “login” that sounds to many people like it’s the password. That also throws people off and makes them think they have the right paper.
You will receive renewal notices from the domain name company…but none of the subsequent communication will have the password. You must hold on to the password when it comes the first time.
So remember, grab and tuck those 2 initial emails from your domain/ hosting company. Check that one says account number and login information. The second says password. And yeah, there will be a bunch of others with welcome info and billing info. Tuck these emails into a separate website records file. Place a copy in your fire safe or safe deposit box. Sounds like a lot but it’s better than digging through files or hours on the phone later when you need access to your website.