Two Powerful Little Words

I’ve been reading books about negotiating recently, which really  boils down to two powerful little words, Yes and No. Here are three inspirational quotes I gleaned from William Ury, Author of the The Power of a Positive No.  A ‘no’ uttered from deepest conviction is better and greater than a ‘Yes’ merely uttered to please, or what … Read more

How to Handle Requests for Freebies

Clients ask for freebies all the time. In my research on scope creep I’ve uncovered another winning strategy for handling requests for freebies: identifying nibbles and utilizing swaps. What? I love little mysteries and things that sound absurd. Nibbles are when people flat out ask you to do things for them for FREE. If you are a … Read more